How do I set up my Smoke + Carbon Monoxide Alarm with smart features?

For best Wi-Fi connection results, follow these steps:1. Scan QR code shown in STEP 1 on the front of the Quick Start Guide. Install the Kid...

How do I enroll the alarm with Wi-Fi connection?

1. Activate the backup battery, apply AC power, install alarm.Locate the red wheel on the back of the device. Turn the red wheel to the “ON”...

How do I set up my Smoke + Carbon Monoxide Alarm with smart features with Amazon Alexa?

Step 1: Go to Kidde App, Click on "Account" -> "Alerts" -> Enable AlexaStep 2: In your Alexa app:Click on “More”Click on "Skills &...

How do I set up my Smoke + Carbon Monoxide Alarm with smart features with Google Assistant?

It is easy to link your Smoke + Carbon Monoxide Alarm with smart features with your Google AssistantInstall Google Assistant app and login w...

How do I set up alerts for my Smoke + Carbon Monoxide Alarm with smart features? (iOS)

Pre-Conditions: Account and device are setup in Kidde AppOpen the Kidde app and login to your accountSelect the property and the device (bas...

How do I set up alerts for my Smoke + Carbon Monoxide Alarm with smart features? (Android)

Pre-Conditions: Account and device are setup in Kidde AppOpen the Kidde app and login to your accountSelect the property which has the detec...

How do I install the Smoke + Carbon Monoxide Alarm with smart features?

Installation is quick and easy; all you need is our Quick Start Guide to set up the Smoke + Carbon Monoxide Alarm with smart features. ...

How do I find the serial number of my Smoke + Carbon Monoxide Alarm with smart features?

You can find the Serial number of your Smoke + Carbon Monoxide Alarm with smart features through one of the following methods: There is a QR...

How do I set up Emergency contacts in the app?

To add a contact who will get notified if a smoke or CO alarm is detected, you need to add a member to your Kidde App’s “Crew."  T...

How do I set up Friends and Family for notifications in the app?

Please read instructions for setting up emergency contacts.

How do I Hush a Smoke event?

Locally: If you know why the alarm is sounding, and you can verify that it is not a life-threatening situation, you can push the button on t...

How do I Locate a Smoke event?

Locally: In an interconnected system (all units will be alarming together), a unit that detects smoke or CO and initiates an alarm is called...

How do I locate a CO event from my Kidde App?

Locally: In an interconnected system (all units will be alarming together), a unit that detects smoke or CO and initiates an alarm is called...

How can I ensure my Wi-Fi network is on a compatible 2.4 GHz band?

Wi-Fi alarms featuring Kidde HomeSafe must pair to a 2.4 GHz Wi-Fi network. Your router model will help in understanding what Wi-Fi bands ar...

Why does the app say that I have a Wi-Fi device?

Some of the Kidde alarms use Wi-Fi to set up, some use Bluetooth. The app itself detects which kind your alarm is using and follows the requ...

When I first connect the alarm to power, I hear a message, “Lost Connection, Ready to Connect.” Are there any steps required from me?

Some alarms will sound "Lost Connection" upon setup. It will soon be followed by a "Ready to Connect" message, which means it's ready to go....

Setting up your RemoteLync Monitor

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What mobile platforms do you support?

Currently RemoteLync supports Android™ mobile and iOS®. Download the app for free from the Apple App Store or Google Play™.

Will the RemoteLync Monitor automatically call the Fire Department or 911?

When an alarm triggers the device, RemoteLync app can notify an entire network, including neighbors and family, or give you or someone ...

If I have the RemoteLync Monitor, do I still need a smoke and carbon monoxide alarm?

Yes, the RemoteLync Monitor listens for your existing smoke and carbon monoxide alarms and will notify you when you’re not home. This devic...

If I have the RemoteLync Monitor, do I still need a smoke and carbon monoxide alarm?

Yes, the RemoteLync Monitor listens for your existing smoke and carbon monoxide alarms and will notify you when you’re not home. This devic...

Will the RemoteLync Monitor automatically call the Fire Department or 911?

When an alarm triggers the device, RemoteLync app can notify an entire network, including neighbors and family, or give you or someone ...

What mobile platforms do you support?

Currently RemoteLync supports Android™ mobile and iOS®. Download the app for free from the Apple App Store or Google Play™.

Setting up your RemoteLync Monitor

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What is the RemoteLync Monitor?

The RemoteLync Monitor is a remote notification device that will provide consumers with 24/7 alerts to a fire or carbon monoxide emergency w...

Why did Kidde create the RemoteLync Monitor?

A home fire starts every 85 seconds in the U.S. More than half of U.S. adults now own a smartphone and most of them are used to receiving st...

How does the RemoteLync Monitor work?

The device plugs into a single outlet, listens for the tone of a UL-listed smoke or carbon monoxide alarm, and uses the home’s Wi-Fi to remo...

Do I need additional products to work with my RemoteLync Monitor?

The device works with all UL-listed smoke and carbon monoxide alarms manufactured after 1999. If you already have Wi-Fi, the device does not...

What does the RemoteLync app do with my data and information?

Kidde does not sell or share personal data about our users. To create a RemoteLync account, you only need an email address and password.

Is there a product warranty on my RemoteLync Monitor?

Yes, the RemoteLync Monitor has a one-year limited warranty.

Can someone hack into my RemoteLync App?

RemoteLync uses the latest encryption and security technologies and processes to ensure communication over the Internet is secure.

Is the device UL certified?

UL has evaluated this device for electrical safety only. This device has not been evaluated as a life safety device. This is a remote notifi...

What is a SMART Smoke + Carbon Monoxide Alarm?

A combination smoke and carbon monoxide alarm that can send alarms and status notifications to your mobile device.

How does the RemoteLync Monitor communicate with the Internet?

The RemoteLync Monitor uses Wi-Fi to connect to your home wireless router and then uses your high-speed Internet service to communica...

What happens if my Internet drops connection or I lose power?

The RemoteLync Monitor requires power and Internet to connect you and your smart products. If you lose power or connection, your devi...

How many devices should I set up?

One RemoteLync Monitor will provide coverage to an average-sized house (approximately 2,000 sq. ft.). If your home’s alarms are inter...

Who should I invite to join my Crew?

If you've purchased the RemoteLync Smoke and CO Monitor only, we recommend that you add contacts who live near the location where you will i...

Where should I locate the RemoteLync Monitor within my home?

The monitor should be plugged into a standard 120VAC, 60Hz outlet located in a central location inside the home. Make sure there is clearanc...

What type of proactive alert notifications does the RemoteLync Monitor provide?

The RemoteLync Monitor will alert consumers when smoke and carbon monoxide alarms go off by sending an app notification, or email.

Can I self-install my system?

Yes, the RemoteLync Monitor is easy to install. Download and install the Kidde RemoteLync App. You will then be guided through accoun...

Do I need any other equipment for setup?

Yes, you need a wireless router and Internet service inside your home.

I can’t connect my RemoteLync Monitor.

If you're having troubles getting your Monitor connected, then the first thing to try is to unplug the Monitor from power and then plug it b...

Is my RemoteLync Monitor compatible with all wireless Wi-Fi routers?

RemoteLync Monitor is compatible with most wireless connections that are operating on 2.4 GHz band. RemoteLync Monitor doesn't support 5 GH...

What should I do before attempting to connect my RemoteLync Monitor?

Ensure your monitor is located within range of your Wi-Fi router. A quick way to check this is by connecting your mobile phone to your Wi-Fi...

How do I reset my RemoteLync monitor?

Reset FunctionThe reset function can be used to return the monitor to its factory settings and re-start the setup and enrollment processes. ...

I hear "Test Alarm Furthest from this Device" when setting up my RemoteLync Monitor

This usually occurs if your RemoteLync Monitor is already setup previously, ensure that the Monitor is removed from the previously added acc...

My RemoteLync Monitor is not alerting me during smoke or CO alarm, when Removed and added to different/same location.

It is suggested to perform a reset of the Monitor and retry the registration. If the issue persists, Contact support team

My RemoteLync Monitor is entering in to Monitoring mode, without learning phase.

The last step of the Registration process involves testing of your farthest alarm to tune your Monitor. For better results it is recommended...

How do I reset my RemoteLync monitor?

Reset FunctionThe reset function can be used to return the monitor to its factory settings and re-start the setup and enrollment processes. ...

Once my RemoteLync Monitor is connected to Wi-Fi, it will not enroll into my account.

Press the button on the RemoteLync Monitor and observe the red LED flashing rapidly before continuing the enrollment process. Ensure ...

I can’t reach my smoke alarm to push the test button.

If your home was built after the mid-1990s, your smoke alarms may be hardwired and interconnected. That means that when one sounds, t...

I have a technical question. How can I contact Kidde?

To reach Kidde’s customer service, please email product.support@kiddeus.com or call 1 (800) 880-6788 Monday through Friday from 8:00a...

My phone can't find the Monitor’s Wi-Fi hotspot

When you connect it to power for the first time, the Monitor will say, ‘Setup Starting’ and will enter Hot spot mode and will act like a sma...

I have a technical question. How can I contact Kidde?

To reach Kidde’s customer service, please email product.support@kiddeus.com or call 1 (800) 880-6788 Monday through Friday from 8:00a...

I can’t reach my smoke alarm to push the test button.

If your home was built after the mid-1990s, your smoke alarms may be hardwired and interconnected. That means that when one sounds, t...