I can’t connect my RemoteLync Monitor.

If you're having troubles getting your Monitor connected, then the first thing to try is to unplug the Monitor from power and then plug it b...

Is my RemoteLync Monitor compatible with all wireless Wi-Fi routers?

RemoteLync Monitor is compatible with most wireless connections that are operating on 2.4 GHz band. RemoteLync Monitor doesn't support 5 GH...

What should I do before attempting to connect my RemoteLync Monitor?

Ensure your monitor is located within range of your Wi-Fi router. A quick way to check this is by connecting your mobile phone to your Wi-Fi...

How do I reset my RemoteLync monitor?

Reset FunctionThe reset function can be used to return the monitor to its factory settings and re-start the setup and enrollment processes. ...

I hear "Test Alarm Furthest from this Device" when setting up my RemoteLync Monitor

This usually occurs if your RemoteLync Monitor is already setup previously, ensure that the Monitor is removed from the previously added acc...

My RemoteLync Monitor is not alerting me during smoke or CO alarm, when Removed and added to different/same location.

It is suggested to perform a reset of the Monitor and retry the registration. If the issue persists, Contact support team

My RemoteLync Monitor is entering in to Monitoring mode, without learning phase.

The last step of the Registration process involves testing of your farthest alarm to tune your Monitor. For better results it is recommended...

How do I reset my RemoteLync monitor?

Reset FunctionThe reset function can be used to return the monitor to its factory settings and re-start the setup and enrollment processes. ...

Once my RemoteLync Monitor is connected to Wi-Fi, it will not enroll into my account.

Press the button on the RemoteLync Monitor and observe the red LED flashing rapidly before continuing the enrollment process. Ensure ...

I can’t reach my smoke alarm to push the test button.

If your home was built after the mid-1990s, your smoke alarms may be hardwired and interconnected. That means that when one sounds, t...

I have a technical question. How can I contact Kidde?

To reach Kidde’s customer service, please email product.support@kiddeus.com or call 1 (800) 880-6788 Monday through Friday from 8:00a...

My phone can't find the Monitor’s Wi-Fi hotspot

When you connect it to power for the first time, the Monitor will say, ‘Setup Starting’ and will enter Hot spot mode and will act like a sma...

I have a technical question. How can I contact Kidde?

To reach Kidde’s customer service, please email product.support@kiddeus.com or call 1 (800) 880-6788 Monday through Friday from 8:00a...

I can’t reach my smoke alarm to push the test button.

If your home was built after the mid-1990s, your smoke alarms may be hardwired and interconnected. That means that when one sounds, t...