Troubleshooting - Camera — Kidde Help Center

Troubleshooting - Camera

Help, my camera is stuck in a loop saying "Unable to connect to your Wi-Fi network"

Why? This can happen if the RemoteLync camera has the wrong Wi-Fi credentials or you've moved out of range of your Wi-Fi network. Redo ...
Wi-Fi Captive Portals

Some public Wi-Fi networks, like those in some airports, hotels and cafes, require an extra authentication step via a website before connect...
My camera is not connecting to the Wi-Fi network

If the camera says "Unable to connect to your Wi-Fi network" You may have entered the wrong password&...
My phone can't find the camera's Wi-Fi hotspot

For background information please see the help video "Setting up your RemoteLync Camera" in the Getting Started Videos section...
Resetting the RemoteLync Camera

Using the USB cable: If the usb is currently plugged in and powering the camera then simply unplug and re-plug ...
My videos don’t play back properly on Quicktime on Windows

Quicktime on Windows is not supported for video playback. We suggest you play the video using Windows Media Player.
Manual web-page based camera setup

This allows you to set up the camera without any dependency on a phone app. Press the camera's button twice in quick succession to put ...
My camera keeps saying "unable to connect", how can I silence it?

To stop the repeated "unable to connect" announcement, put your camera in sleep mode.Hold down the button for approximately 20 seconds with ...
My camera is not connecting to the Wi-Fi network

If the camera says "Unable to connect to your Wi-Fi network" You may have entered the wrong pass...
My phone can't find the camera's Wi-Fi hotspot

For background information please see the help video "Setting up your RemoteLync Camera" in the Getting Started Videos section. When you pr...
I'm not getting my verification email

Two most common reasons for this are typos and spam filtering. You have miss...
My camera has lost connection and hasn't come back.

This is a fairly unusual occurrence, however it can occur. Reasons: Sometimes its a short term outage in the internet...
Can I send an SMS to my crew?

SMS is no longer supported natively in the RemoteLync app, but you can use an IF recipe to send SMS if Smoke, Co, or Motion is detected at a...

Troubleshooting - Camera

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