How do I test my device in the Kidde app?

You can test your device by selecting which one you'd like to test on the property dashboard. On the device dashboard, you should see a "Tes...

If needed, how do I access device information (e.g., serial number, alarm version, etc.)?

To access device information, tap on the device you'd like to view. Once on the Device Dashboard, tap on the "i" icon at the top right to vi...

If needed, how do I change the name of my device or assign it to another room?

To change device settings such as name and room type, from the device status page tap the gear icon at the top right of the page. From there...

How can I ensure my Wi-Fi network is on a compatible 2.4 GHz band?

Wi-Fi alarms featuring Kidde HomeSafe must pair to a 2.4 GHz Wi-Fi network. Your router model will help in understanding what Wi-Fi bands ar...

What is QR code on the back of the detector used for?

It is used in the setup process of the device. Consult the Quick Start Guide for more info.

What are reminder notifications for? How do I turn them on or off?

Reminder notifications are triggered to ensure that you are made aware of important status changes with your device. To adjust your notifica...

How do I install & setup my smart device?

To install and set up your device, tap the "+" icon at the top right of the Safety Dashboard and follow the setup instructions in the app.

How do I connect my device to the Wi-Fi network and ensure compatibility with my router?

During setup, you will be prompted to select your Wi-Fi network. Please note, only 2.4 GHz networks will appear in the list. Your Kidde Smar...

How do I update the firmware for my device?

When a firmware update is available for your device, we will prompt you to install it. It is important to keep your device updated with the ...

After installation, what should I do to confirm connectivity with the Kidde app?

After installing your Kidde device, use the "Ping" feature to confirm connectivity with the Kidde app. (This feature is only available for c...

I have a technical question. How can I contact Kidde?

To reach Kidde’s customer service, please email product.support@kiddeus.com or call 1 (800) 880-6788 Monday through Friday from 8:00a...