My Wi-Fi network is not showing in the app. What should I do?

Your Kidde Smart device must be connected to a 2.4 GHz Wi-Fi network to work with the Kidde app. If your Wi-Fi network is not visible, ensur...

Device is saying "Wi-Fi not connected". What should I do?

If you are experiencing this during setup, continue with the process and connect it to a Wi-Fi network. If this occurs after setup, reset th...

How do I reset my Water Leak + Freeze Detector?

To reset your Water Leak + Freeze Detector, locate the reset button in the battery cavity. Press and hold until you hear a beep and see a re...

How do I reset my Smart smoke device?

To reset your Smart Smoke device (Smoke/CO, Smoke/CO+IAQ, Smoke+IAQ), press and hold the center button for 8-12 seconds. Release after heari...

How do I reset my Smart CO+IAQ device?

Reset your CO+IAQ device by pressing and holding the Test/Hush Button for 8-9 seconds, then release. You will hear two beeps, indicating the...

I'm receiving notifications with "Smoke detected by an unknown device". What does that mean?

Your Kidde Smart smoke alarm has the ability to interconnect with other alarms in your home. When one alarm detects smoke, all alarms will s...

I am not receiving notifications through the Kidde app. What should I do?

If you are not receiving notifications, first check the Notifications menu in Account Settings to ensure push notifications are enabled. Som...

What do the different LED colors mean on my Smart smoke device?

There are three colors: green means the unit is operating normally, amber means a fault has occurred, and red means a hazard has been detect...

I am not receiving notifications through the Kidde app. What should I do?

There could be multiple reasons why you're not receiving mobile notifications. Ensure that your smartphone has a stable internet connectionE...