If your home router (SSID) is not visible during the setting up of your alarm, try the following options:
- If other routers in the vicinity are visible and your home router is not visible, refresh the page (pull down the page) for your SSID to be visible
- Ensure that your home router and your appropriate alarm are within range
- Turn off and turn on your mobile Wi-Fi
- Ensure that your Home Router is operating on 2.4 GHz (5 GHz Wi-Fi connections are not supported)
- If your home router is still not visible on the app, ensure that your home router is operating on channels 1-11 only. Channels 12 & 13 are not compatible