Wi-Fi alarms featuring Kidde HomeSafe must pair to a 2.4 GHz Wi-Fi network. Your router model will help in understanding what Wi-Fi bands are available by default. If you are unaware of what router type you have, you can search for the make and model for more information.
The following are the most common types of routers:
- Single-band Routers: This is the most common router setup and offers only a 2.4 GHz Wi-Fi band with one Wi-Fi network name on the screen. Your Wi-Fi alarm featuring Kidde HomeSafe should be able to pair with the network accordingly.
- Dual-band Routers: Newer routers offer multiple bands, 2.4 GHz and 5 GHz, sometimes with separate names or the same name, also known as a mesh router. If your router offers two separate bands, with one network name ending in -2.4G and one ending in -5G, connect to the Wi-Fi network ending in -2.4G. For all other routers, your Wi-Fi alarm featuring Kidde HomeSafe should be able to pair with the network accordingly.
If you see only a single Wi-Fi name and are having difficulty pairing with the network, you may need to adjust your detailed router settings to set up a 2.4 GHz band. Check your router's user guide for how to log in to your router and adjust the settings. Typically, a web address to access your router's settings and user guide can be found on the back of your router.
In addition, devices featuring Kidde HomeSafe do not support connection to routers with a WPA security mode. Please check if your home router is on WPA security mode. If so, please update your home router security mode to WPA2.